Refund Policy

Last Updated: December 13, 2023

Thank you for choosing MoviTHERM as your trusted provider of Thermal Products/Services. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition. Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

For refunds, we offer the following options:

  • Replacement/Exchange: We’ll replace the item with a better quality item, subject to availability.
  • Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
  • Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
  • Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
  • Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.

4. Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:

  • Custom Products/Solutions: Items that have been specifically customized or personalized for the customer.
  • Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.

5. Refundable Items List

To provide you with a clear understanding of the products that qualify for refunds, we maintain a list of refundable items. This list simplifies the process ensuring that you can easily identify items eligible for refunds. You can find the refundable items list here.

6. Non-Refundable Items List

We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity. This list can be found here.

7. Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at info@movitherm.com. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing MoviTHERM!

MoviTHERM
173 Technology Dr, STE 150, Irvine, CA 92618
www.movitherm.com
(949) 699-6600